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The history of RMM
Submitted by FazalGR » Tue 14-May-2024, 17:25Subject Area: Project Management | 0 member ratings |
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IT teams used to handle problems as they arose using the break/fix model. When a hard drive or soft drive broke down or malfunctioned, technicians would need to go on a pre-purchase investigation to find the root cause of the issue and ultimately fix it, which may take a long time. In addition, the break/fix model did not have any contracts or subscriptions to give technicians a steady income, nor did it offer customers ongoing technical support. Break/fix was a lose-lose scenario for service providers as well as end users.
Following the introduction of RMM software, technicians were able to actively monitor and manage IT assets from a completely different location. Rather than offering reactive services, technicians could work proactively to resolve issues as they arise. RMM software tools provides technicians with the knowledge and resources they require to offer preventative maintenance for their users' IT assets.
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